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UPDATED 24 MARCH 2022

We are still experiencing similar delays as outlined from 10 November 2021. Additional processing delays of 10-20 days are being seen on all orders to the USA due to limited operational processing facilities in in-bound US logistics.

UPDATED 10 NOVEMBER 2021

Our warehouse is operating normally with no warehouse sending delays. We are experiencing delays in orders arriving into Auckland and Hamilton, New Zealand. This delay is approx 3 – 6 days after leaving our warehouse. We are also experiencing delays in some international countries by approx 7 – 10 days. Kia Kaha and look after each other.

POTENTIAL SURCHARGES
Please note: there are delays in some delivery services that are outside our control.

To help prevent the further spread of COVID-19, many flights have been suspended, reduced or cut to affected regions. Because of this, we are seeing a big drop in available capacity and an increase in surcharges with the airlines our couriers work with to send your parcels overseas.

So, to enable us to continue to deliver, we need to suspend normal services during the pandemic, and introduce International Surcharges additional to standard rates. Delivery targets will also differ from normal.

These surcharges will stay in place until airline capacity supply is back to normal, but in the meantime may continue to change.