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Shipping Information


Orders are processed 5 days a week (Monday – Friday), with the exclusion of New Zealand public holidays. For orders placed and processed on the weekend, you will receive a completed order notification, however your item will not ship from our warehouse until Monday.

What Will It Cost:

Please note these prices are subject to change and the price in the checkout is the final price.

How Long Will It Take:

Shipping times are listed below. These times are a guide and subject to change. If you have not received your order please contact us within 30 days (between day 25-28 is ideal) from your dispatch email.

  New Zealand:  


  International Rest of World:  

Please note not all delivery options are available to every country and the rate is subject to change. 

Can I track my order?:

Every order will be given a delivery tracking number, which will be included with your order dispatch notification email. Simply click the link and all available tracking information for your order will be displayed.

Where is my order?:

Your order should arrive within the specified shipping time periods*. You will receive a dispatch notification once the order has left our warehouse. An order undelivered worldwide within 30 days will need to have an inquiry raised with our shipping partners to ensure relevant measures can be taken to retrieve the order. After 30 days the goods will be deemed to have been fully supplied, order completed and will not be eligible for a postal inquiry or compensation. If you have not received your order please contact us within 30 days (between day 25-28 is ideal) from your dispatch email.

*Please note the specified shipping times are subject to delays due to Covid-19 and postal network disruptions.

Delivery Charges:

You will be charged the greater:

This includes additional packaging required to safely transport the goods to your destination. By making a purchase, you agree that you accept the shipping charges that have been notified to you during the checkout.

The delivery charges referred to in our Shipping Information do not include any applicable importation charges, such as taxes, duties and other customs charges. When delivery is to a country other than New Zealand, you are responsible for all such taxes and duties.

We do not guarantee that taxes and duty will not be levied and in the event of this happening they are the responsibility of you, the purchaser. Every legal effort is made by to minimise the likelihood of local (destination country) taxes and duties being imposed. If you, the customer, refuses to pay the customs duties, the goods will be returned to, at which point we will then refund the order less any freight and customs charges incurred. Please visit the New Zealand Customs Service Website for more information on customs fees.

If your order is ‘returned to Sender’ and the supplied address is correct, we will resend or refund the order, as directed.  Freight charges will not be refunded in the following circumstances: