Cart $ 0.00
0

CART

0
Subtotal: $ 0.00
No products in the cart.
Please Note: Sub-total amount may not have adjusted for currency conversion. This will update once in the checkout
Menu

COVID-19 LOCKDOWN – UPDATED 8 SEPTEMBER 2021

New Zealand is in mixed alert level lockdown. Our warehouse location is operating in an alert level 2 environment. Ordering online is available and shipping is processing normally. We are experiencing and expecting delays in shipping to areas in level 4 lockdown and internationally. We are shipping orders from the warehouse as efficiently as possible. Further changes to service are dependent on Government alert level decisions. Kia Kaha and look after each other.


COVID-19 LOCKDOWN – UPDATED 18 AUGUST 2021

New Zealand is in Alert Level 4 lockdown. Ordering online is still available and orders will be shipped as soon as possible. Changes to service are dependent on Government alert level decisions. Customer service contact is limited during this time and shipping delays are expected but all order processing and shipping will be prioritised as soon as possible. Further updates will be provided in due course.


DELIVERY DELAYS – UPDATED FEBRUARY 2021

CARRIER (NZ POST) INFORMATION – Click Here

The spread of COVID-19 globally has led to reduced airfreight capacity and more recently, sea freight capacity causing delays to parcels coming in and out of New Zealand. In addition, port congestion, insufficient vessel capacity and limited availability of equipment within NZ means we expect this to continue for some time. Thanks for your patience.


Delays in sending parcels from NZ overseas

There are currently delays of up to 7 working days with getting parcels from NZ on to international flights due to limited cargo capacity. We are doing everything we can to get all parcels destined for overseas on their way as quickly as possible.

If you need to send something urgently overseas, we recommend you use our International Express Courier services at this time, however please be aware that we now cannot guarantee delivery within the specified times.


Specific delays in sending parcels overseas

Europe

With the increase of COVID lockdown protocols in the UK, some European countries have announced flight bans. Flights from the UK are for now, currently not allowed to enter Belgium, Estonia, Finland, France, Germany, Ireland, Italy, Lithuania, The Netherlands, or Ukraine. Parcels from NZ destined for those European countries normally travel through the UK, therefore delays are now to be expected to these destinations as a result. We will continue to update this page as we have more information.

Start date: 21 December
End date: TBC

United Kingdom

There are currently major capacity constraints internationally with parcels destined for the United Kingdom. There are delays of up to 7 working days getting parcels from NZ on to international flights and then further delays in transit countries, due to the growing congestion of freight and availability of connecting flights. We will update as more information becomes available.

Start date: 14 December
End date: TBC

France

France has declared a nationwide lockdown due to increasing numbers of cases of COVID-19. As a result, delays are to be expected for items sent to France.

Start date: 1 November
End date: TBC

South Pacific Islands

Due to the spread of COVID-19 there has been a significant drop in available capacity to send globally. NZ Post has to use sea freight to ship International Air and International Courier items from New Zealand to some destinations in Zone B (South Pacific Islands) at the moment. Please see below table for the destination list and the delivery targets.

Start date: 1 November
End date: TBC


POTENTIAL SURCHARGES
Please note: there are delays in some delivery services that are outside our control.

To help prevent the further spread of COVID-19, many flights have been suspended, reduced or cut to affected regions. Because of this, we are seeing a big drop in available capacity and an increase in surcharges with the airlines our couriers work with to send your parcels overseas.

So, to enable us to continue to deliver, we need to suspend normal services during the pandemic, and introduce International Surcharges additional to standard rates. Delivery targets will also differ from normal.

These surcharges will stay in place until airline capacity supply is back to normal, but in the meantime may continue to change.