Level 2 is now in action. Online orders will continue to operate in full. We are experiencing significant shipping delays both within New Zealand and overseas. Stores are now open and operating. Store locations and operating hours are available here.
With New Zealand at Covid-19 level 3 from 28th April 2020 all website orders will be available for shipping worldwide. With many businesses operating in an online environment and requiring delivery services we could expect delays in shipping deliveries. Any major changes or delays will be updated here or communicated directly to the customer. International shipping may be impacted by individual country restrictions at any time.
Champions of the World have been working with the Ministry of Business, Innovation and Employment & we are pleased to announce that we have been given the greenlight to ship orders for essential products during the COVID-19 Alert Level 4 lockdown.
You can now order a range of essential products that meet the MBIE guidelines – please see our Essential Products Category
Our stores will remain closed for the duration of the lockdown.
Champions of the World plays an important part in improving the lives of all New Zealanders currently at home in isolation, and most importantly we can do it safely. We have implemented stringent policies to ensure the health & safety guidelines are met while delivering your orders quickly, safely, and with no contact.
You can still browse our full range of products and add non-essential items to your order but these will not be shipped until the lock-down period has ceased. If an order includes a combination of essentials & non-essentials then the order will not be shipped until non-essential delivery resumes. Our customer service are available through email or call to clarify if a product is essential or not.
The health and safety of our customers, employees and the entire country are of utmost importance to us at this time and we remain committed to adhering to Government guidelines while we fulfil your essential orders.
This will be contactless. For a temporary time our delivery protocols will limit interaction and physical contact. Couriers will be required to leave customer parcels at a safe location, out of public sighting at the designated delivery address. Parcels will not require to be signed for.
We will endeavour to deliver your order to you in 5-7 days.
If you have an existing order with us for an essential item, rest assured we are doing our best to get this order to you as soon as we can.
If you have an existing order with us for a non-essential item, unfortunately this cannot be dispatched until the delivery of non-essential goods resumes.
Please make sure to stay safe and look after your family, friends, and community at this challenging time.
SHIPPING DELAYS AND SURCHARGES
Please note: there are delays in some delivery services that are outside our control.
To help prevent the further spread of COVID-19, many flights have been suspended, reduced or cut to affected regions. Because of this, we are seeing a big drop in available capacity and an increase in surcharges with the airlines our couriers work with to send your parcels overseas.
So, to enable us to continue to deliver, we need to suspend normal services during the pandemic, and introduce International Surcharges additional to standard rates. Delivery targets will also differ from normal.
These surcharges will stay in place until airline capacity supply is back to normal, but in the meantime may continue to change.
During the NZ lock-down period
The great news is that we are still going to be online to accept orders and our online and customer service team are ready to assist from their homes. All regular customer service contact email addresses and phone numbers will be in normal use. (Please note there will be lower numbers of support personnel during the lock-down so if you can’t get through immediately then try again later).
All ordering services are available BUT WE WILL NOT BE SHIPPING UNTIL THE END OF THE LOCK-DOWN.
The All Blacks are an iconic brand that show the strength, unity and passion of our country and the New Zealand people. As a nation we stand tall and proud. We look forward to when we are back and able to ship New Zealand’s teams to our fans around the world. Until then you can get those orders in to secure products.
Everyone stay safe and look after each other.
We will back! – We are Champions of the World.
“This is not a jersey. This is a portal through which people pass. This is not just material. This is the fabric that binds us together. This is not just a souvenir. This is a reminder of all who have worn it before us. This is not just black material. It is the absence of fear. This is not just a uniform. This is a country unified. This is not just a jersey for only 22 people. This is a jersey fitted for a nation. This is victory & loss, but never defeated.
THIS IS EVERYTHING BUT A JERSEY”