Order Protection Tiers
| Features | No Cover | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|---|
| Cost (% of Total Order Value) | 0 | 1.5% | 2.95% | 5% | 10% |
| Refund Item Cost | |||||
| Refund Shipping Cost | |||||
| Refund Handling & Processing Fees | |||||
| User Error Coverage | |||||
| Return Shipping Covered | |||||
| Exchange Re-Shipping Covered | |||||
| Lost Order Coverage | |||||
| Priority Dispatch |
Checkout Add-Ons: Order Protection Tiers and Costs
- No Cover
- Users with no cover are not entitled to a refund, change, or postal cover for their orders unless the order is faulty or damaged.
- Bronze Cover
- Cost: 1.5% of the total order value.
- Refund: Users at this tier are eligible for refunds, including the cost of the items, but excluding shipping, processing, and handling fees. Refunds will be distributed once the order is physically returned.
- Return Shipping: Customers are responsible for return shipping costs.
- Silver Cover
- Cost: 2.95% of the total order value.
- Refund: Users at this tier are eligible for refunds, including the cost of the items and shipping, but excluding processing and handling fees. Refunds will be distributed once the order is physically returned.
- Return Shipping: Customers are responsible for return shipping costs.
- User Error Coverage: This tier also covers user errors at the checkout, such as duplicate orders or wrong items purchased. Users can request refunds or exchanges for these errors. Must be done prior to dispatch for silver tier cover.
- Gold Cover
- Cost: 5% of the total order value.
- Refund: Users at this tier are eligible for refunds, including the cost of the items, shipping, processing and handling fees. Refunds will be distributed once the order is physically returned.
- Return Shipping: Customers are responsible for return shipping costs.
- Exchange: The company covers re-shipping costs for exchanges.
- User Error Coverage: This tier also covers user errors at the checkout, such as duplicate orders or wrong items purchased. Users can request refunds or exchanges for these errors.
- Platinum Cover
- Cost: 10% of the total order value.
- Comprehensive Coverage: Users at this tier receive all services, including refunds, exchanges, and postal cover for all orders.
- Return Shipping: The company covers the cost of return shipping.
- Lost Orders: Orders deemed lost will have replacements shipped immediately or will be refunded in full, with no additional charges to the customer.
- User Error Coverage: This tier also covers user errors at the checkout, such as duplicate orders or wrong items purchased. Users can request refunds or exchanges for these errors.
Note: Online Ordering, Worldwide Shipping, and Tiers Clarifications:
When placing an order online, we strive to provide a seamless experience for our valued customers worldwide. In the rare event that an order is impacted by stock availability issues or encounters a website-related problem, such as payment portal failure or trackable malfunction, rest assured that we are committed to resolving these matters promptly. In such cases, users will be eligible for a refund.
However, it’s important to note that user errors while navigating our website, including issues related to incorrect sizing or product selection, are not considered website issues but are categorized as user errors. We encourage customers to refer to our website size guides for reference to ensure a smooth shopping experience. Please be aware that while incorrect sizing or selection is addressed in various tiers, it does not grant special rights in non-applicable tiers.
Our tiered system applies universally to all inquiries, refund requests, and exchanges, ensuring transparency and fairness in our order protection policies. Tiers may only be overruled when a product is delivered in a faulty or damaged condition, provided that the original tags are still in place.
We appreciate your trust in our online ordering and worldwide shipping services, and we are committed to providing the best possible experience for our customers. If you have any questions or concerns, please do not hesitate to contact our customer support team. Your satisfaction is our top priority.